Elaine Graham
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Activity overview
Latest activity by Elaine Graham-
Elaine Graham created an article,
Balance Payments
Q. When is the balance of my holiday due to be paid in full? A: You can find your balance due date on your Santa Claus Trips booking confirmation. Your booking confirmation was emailed to you wi...
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Elaine Graham created an article,
All about Lapland
Q. Where is Lapland?A. Lapland is not actually a country, it is a region located mainly in the Arctic Circle. Lapland covers the northern areas of Finland, Norway and Sweden that sit on or above ...
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Elaine Graham created an article,
Cancellation
Q. How do I cancel my booking?A: In the unfortunate event you are unable travel and need to cancel your booking, please complete our online enquiry form by visiting the contact us page.
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Elaine Graham created an article,
Flights
Q. Can I prebook my flight seats?A. All flights are chartered and where possible the airline will apply a family seating policy to ensure as many families are seated together as possible. No child...
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Elaine Graham created an article,
Passport and Entry Requirements
Q. Is my passport valid for travel?A. Due to changes in passport validity, it is very important that you take time to check the validity of your passport. What does this mean? On the day you ar...
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Elaine Graham created an article,
Insurance
Q. Do I need travel insurance to travel to visit Lapland? A. We strongly recommend taking out travel insurance at the time of booking, the policy should allow for all of the activities included i...
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Elaine Graham created an article,
Check-in
Q. Can I check-in online for my trip?A. Online check-in is not available for our trips, check-in is completed at the airport. Most airlines operate a family seating policy ie seating families to...
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Elaine Graham created an article,
Tickets
Q. When will I receive my tickets? A. Your tickets will be emailed to you 7 – 10 days pre departure. Please note time specific itineraries will be issued in resort. Canterbury Travel Customers...
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Elaine Graham created an article,
Bookings Confirmation
Q. When will I receive my booking confirmation?A. You can expect to receive your booking confirmation via email within 5 working days at the very latest.You will receive your receipt and ATOL cer...