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Activity overview

Latest activity by Customer-Service
  • Customer Service created an article,

    Financial Protection

    Q.  Is my booking financially protected? A.  We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. Many of the travel arrangements that we sell are prot...

  • Customer Service created an article,

    Our Trips

    Q.  Which tour companies do we use? A.  At Santa Claus Trips we only use Tour Operators that are both ABTA and ATOL Protected such as Canterbury Travel, Transun, Santa's Lapland, Tui & Inghams Trav...

  • Customer Service created an article,


    Q.  How do we get our prices? A.  The prices featured on our website are based on the lead-in brochure price and may require full occupancy of the accommodation. To obtain an accurate cost includin...

  • Customer Service created an article,

    Accessibility and Assistance

    Q.  Are the tours suitable for infants (children under 2 years of age)? A.  Due to the extreme weather conditions in Lapland we strongly recommend that you do not take infants under 2 on our Laplan...

  • Customer Service created an article,

    Visiting Santa

    Q.  Will we find Santa Claus? A.  We all know that the real Father Christmas, though busy, has all the time in the world for children. We are sure to find Santa, but only where - that is the questi...

  • Customer Service created an article,

    What to wear

    Q.  What should I wear to visit Lapland? A.  Most trips will provide you with a thermal suit and boots for the duration of your stay. Our staff will confirm this at the time of booking.  We advise ...